Your information, handled carefully

Mr Benefits is an independent UK service that helps people understand which financial support, benefits and entitlements they may be eligible for. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Mr Benefits is the data controller for the personal information described in this policy.

Mr Benefits is not affiliated with the UK Government, the Department for Work and Pensions (DWP) or any local authority.

Eligibility answers: the information you enter in the eligibility check — such as your age range, postcode, household composition, employment status, approximate income, housing situation, savings band, health or caring circumstances. These answers stay on your own device while you use the check. Saving them for later is optional and only happens if you tick that box.

Contact details: your name, email address, optional telephone number, postcode and any message you send us — but only when you choose to share them, either by requesting guidance after your results or by using the contact form.

Technical information: standard server logs generated when you visit the site, such as the page requested and the time of the request, used to keep the service secure and working.

To provide your eligibility indication — lawful basis: your consent, given when you choose to complete the check. Because your answers remain on your device unless you share them, we generally do not receive them at all.

To respond to your enquiry and point you towards relevant support — lawful basis: your consent, and our legitimate interest in providing the service you have asked for.

To keep the service secure and prevent abuse — lawful basis: our legitimate interests in operating a safe service.

Special category data: some questions touch on health, disability or pregnancy. We treat this information as sensitive, use it only to produce your indication, and never share it for marketing. Where it reaches us, we rely on your explicit consent.

We do not sell your personal information. We do not share it with advertisers or data brokers. We do not pass your details to the DWP, a council or any third party on your behalf. We do not charge you to discover your entitlements.

Answers saved on your device remain until you clear them — you can do this by returning to the check and starting again, or by clearing your browser storage.

Enquiries and contact messages are kept for up to 24 months from our last contact with you, after which they are deleted, unless you ask us to remove them sooner.

Data you send us is transmitted over an encrypted connection and stored in access-controlled systems. Access is limited to the team members who need it to respond to you. We take reasonable technical and organisational measures to protect your information, but no service can guarantee absolute security.

Under the UK GDPR you have the right to: access a copy of your personal information; have inaccurate information corrected; ask us to delete your information; restrict or object to how we use it; receive your information in a portable format; and withdraw consent at any time, without affecting the lawfulness of processing before that point.

To exercise any of these rights, email hello@mrbenefits.co.uk. We respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We do not use advertising or tracking cookies. We use your browser's local storage for two purposes only: to hold your answers while you use the check, and — if you tick the box — to save your progress on your device so you can return later. You can clear this at any time through your browser settings.

This service is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, please contact us and we will delete it.

We may update this policy from time to time to reflect changes in the law or in our service. The latest version will always be published on this page.